How to Get Quote or Order
Now Offering Instant Purchases on Select Products
MedWest distributes a wide spectrum of products for the medical, educational and sports markets. Our On-Line Product Catalog provides product information, quote requests and now select items available for instant purchase online.
MedWest DOES NOT HAVE A RETAIL STORE for viewing of products.
Simply select the items you are interested in receiving a quote by clicking on the “Add to Cart” button under the product you are interested in. When you are ready to complete your request, for a quote, follow the steps in our cart checkout process to register with us and create your request account.
When your request(order) is placed it will be sent to the MedWest team as well as a copy of your quote request will be sent to your email address on file. Once your quote request is reviewed a MedWest Sales Representative will contact you to verify the request and discuss payment options.
Orders can be placed by:
- calling (403) 990-0471 or (403) 990-0711
- sending a fax to (403) 720-7003. Click here to download Quote/Order Form.
- sending an email to firstname.lastname@example.org
- using this websites contact form
MedWest ships via Federal Express, Greyhound, Canada Postal Service and Purolator to most destinations in Canada, the Yukon and Northwest Territories. Shipping costs will be added to your order total, depending on the postal code and weight of the order. If you prefer to use your carrier, we would require your preference and account number.
MedWest Inc., ONLY ships within Canada.
Make sure that when signing for your goods, the cartons are in excellent condition. If not, please note any damages on the shipping document. Report this information within 24 hours of receipt to our Customer Service Department.
Returns Policy – 30 days
No product shall be returned unless you have requested and received an RGA number (Return Goods Authorization). Product must be in original packaging with no defacing.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned – Customized bracing, Taping products, Liquid products, Aerosol canned products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
– Gift cards
– health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only exchange items for a different size/ quantity. ( Contact the manufacture if items are defective) All exchanges must be returned in resalable condition and unused. Shipping will be paid by the customer. send us an email at firstname.lastname@example.org
Hours of Operation: Monday – Friday 8:30 am – 4:30 pm MST – Closed Weekends & Holidays